Caught in a loop in tax info update

[manualva]

I created my account in Puerto Rico, and placed my address from Puerto Rico here. I relocated recently to California. When I try to change it, the website tells me "In order to change your address to the United States, you must first provide your W-9 tax information here". I go over there and there's the old address again. I can't change my address. Please help.

[nkocendova]

Hi Manuel,

One of our agents will be reaching out to you directly very shortly to help assist you with your issue. Thanks!

[takuma_t]

I have the same issue, except from Japan to US addresses. How do I resolve the loop issue?

[BojanS]

Hi Takuma,

We have updated it from our end to the United States. Let us know if you need further assistance. 

Thank you.