Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Caught in a loop in tax info update

Active Member
Manuel A Member Since: May 14, 2018
1 of 4

I created my account in Puerto Rico, and placed my address from Puerto Rico here. I relocated recently to California. When I try to change it, the website tells me "In order to change your address to the United States, you must first provide your W-9 tax information here". I go over there and there's the old address again. I can't change my address. Please help.

Community Guru
Nina K Member Since: Nov 29, 2017
2 of 4

Hi Manuel,

One of our agents will be reaching out to you directly very shortly to help assist you with your issue. Thanks!

~Nina
Active Member
Takuma T Member Since: Apr 5, 2019
3 of 4

I have the same issue, except from Japan to US addresses. How do I resolve the loop issue?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Takuma,

 

We have updated it from our end to the United States. Let us know if you need further assistance. 

 

Thank you.

~ Bojan
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS