Mar 1, 2021 10:27:43 AM by Blix B
I am not able to change my profile name (which was pulled from my google account). I changed my name on my google account hoping it would reflect the new name here as well, but it's still the wrong name. I went through profile settings and do not see any option for changing my name.
Also, I do not intend to use my legal name at all, but I am seeing it need to verify that name in order to be paid? Can someone clarify how to do that, please?
I don't know how to submit a name change form. Please help!
Thank you!
Mar 1, 2021 11:20:18 AM by Andrea G
Hi Blix,
You should be able to change your profile name by going to Settings > Contact Info to edit your name.
If the name you use here does not match your verified name, we’ll approve recognized name variations, like Robert/Bob or J.J./John Jacob, within 48 hours. If you use an unrecognized name variation or nickname, we’ll require that you verify your identity.
Thanks!
Mar 1, 2021 11:23:43 AM by Blix B
Mar 1, 2021 12:13:36 PM by Andrea G
Hi Blix,
When you go to Contact Info in your Settings there should be an Account section. Next to Account is a pencil icon that will allow you to edit the information there. Your verified name is the one on your government-issued ID, but you do not have any verification request on your account at the moment. If you become eligible/required, we will notify you when you log into your Upwork account.
Thanks!
Mar 1, 2021 12:15:43 PM by Blix B
Mar 1, 2021 01:06:42 PM by Andrea G
Hi Blix,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Thanks!