Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Changing Email Address that was Used from a Closed Account

alvinmanalac
Active Member
Alvin M Member Since: Mar 7, 2018
1 of 5

I have created a profile that was not approved until I have closed it. I have used a Gmail email address for the Contact Info. I have closed it because my first profile from ODesk has been retained and have updated it. The email address defined in this profile was my Yahoo email. I wanted to update it with my Gmail address. But upon attempting, it prompted "This email is already in use." Take note that I have already closed my previous account with the Gmail address. I also tried to login with my Gmail address but it displayed "... Username is incorrect." Thus, my Gmail address would be defined in my active account and would replace my Yahoo email. In line with this, I would like to ask this: How to change the email address in the contact info with an email address that was previously used as a contact for another profile which was already been closed? Please help. Thank you very much.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 5

Hi Alvin, 

I'll go ahead and check if your request is possible.


~ Avery
Upwork
alvinmanalac
Active Member
Alvin M Member Since: Mar 7, 2018
3 of 5

Hi, Avery!

 

I would like to know if you have an update on my inquiry.

I hope to receive your feedback.

Thanks.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 5

Thank you for following up, and I'm sorry for the delay in getting back to you Alvin. As per the team, once verified, and email address can no longer be released from an account.


~ Avery
Upwork
alvinmanalac
Active Member
Alvin M Member Since: Mar 7, 2018
5 of 5

Hi, Avery!

 

Thanks for the feedback. Actually, I'm not requesting for a release in an account. I just wanted to define my email from Gmail as my Contact Info, replacing my Yahoo email. Even the former has already been verified, the account associated with it has already been closed because my profile since ODesk has been retained and was now updated, except for the email. That's what I wanted to do, set my Gmail address as my Contact Info.

 

I hope the Upwork Support Team can check on this further.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS