Nov 27, 2021 02:36:17 AM by Andreea R
Hello everybody,
I am new to UpWork and have only one job done here. This is my second client and she requested an urgent job, but was very busy and delayed calls and interrupted the calls when giving the requirements and feedback. I tried to work incremental and just send her drafts and make changes on the way, but after the second draft, even if I asked what can I do more, she said she was just working on the document. Next day I received a message from saying the job was very poor and asking for a discount. The money was not released yet. What is my best course of action as I do not want/need a bad feedback in this moment? I really think the job was done well, if not very well giving the circumstances. Thank you!
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Nov 27, 2021 05:13:05 AM Edited Nov 27, 2021 01:27:54 PM by Christine A
Andreea R wrote:What is my best course of action as I do not want/need a bad feedback in this moment?
Giving her a discount would be no guarantee against getting a bad review; you'd have to agree to no payment at all if you don't want her written/star feedback to appear in your profile, and even then, she can still leave you bad private feedback which will affect your job success score (when you get one). If avoiding a bad review is more important to you than payment (understandable, since you're new), then I would just politely apologise for being "not the right fit", wish her well, then close the contract yourself and hope that she doesn't bother to rate you.
Nov 27, 2021 04:46:35 AM by Nikola S
Hi Andreea,
It is always good to communicate and politely explain everything to your client to avoid any misunderstanding. You can discuss the terms of further engagement on the contract and attempt to resolve the situation amicably.
Nov 27, 2021 09:59:11 AM by Andreea R
Thank you, Nikola! I'm always trying to be polite, I was just finding myself in a kind of an impossible situation :).
Nov 27, 2021 05:13:05 AM Edited Nov 27, 2021 01:27:54 PM by Christine A
Andreea R wrote:What is my best course of action as I do not want/need a bad feedback in this moment?
Giving her a discount would be no guarantee against getting a bad review; you'd have to agree to no payment at all if you don't want her written/star feedback to appear in your profile, and even then, she can still leave you bad private feedback which will affect your job success score (when you get one). If avoiding a bad review is more important to you than payment (understandable, since you're new), then I would just politely apologise for being "not the right fit", wish her well, then close the contract yourself and hope that she doesn't bother to rate you.