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Client cancelled the contract

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Active Member
Jabar S Member Since: Mar 23, 2020
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Client offered me to build on a new platform and to complete this task was 2 days. But the client provided me messy content in form of psd and it had hundreds of layers and did not provide me the right content due to that I was not able to compelte it on time and I still did 80% job done on the second day and the client cancelled the contracted and put a request for refund. Although, his landing page is active and built by me. What i suppose to do in this case? Please assist. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi Jabar,

 

I`m sorry to hear about the bad experience you have with your client. Please keep in mind that you have 7 days to respond to the refund request. If no actions are taken, the funds will be released to your client after 7 days. 
If you accept the refund the funds will be also returned to your client. If you decline the refund request a dispute will be opened. To learn more about disputes check out this Thread. Thank you.


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