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r_sassen
Member

Client doesn't know how to pay

One of my clients doesn't know how to release payment so that I may be paid. I don't know what the options are on the clients' side of the website. What does he need to click? The job's done and dusted. I'm just waiting to be paid.

 

3 REPLIES 3
samrat3
Member

Hi Robyn,

 

You may share some video tutorials with your client from the link below:

 

https://community.upwork.com/t5/New-to-Upwork/Client-Resources-and-Tutorial-Videos/m-p/132683/highli...

cylver1z
Member

Hi Robyn,

 

You can ask your employer to go to this link to help them with the payment process.

 

Payments: https://support.upwork.com/hc/en-us/sections/202261148-Pay-for-Work

 

For other questions they can also visit our Upwork Help Center. (https://support.upwork.com)

 

Ryan


Untitled

If it was an hourly contract, your client doesn't need to do anything.  You payment will automatically be released according to the schedule.

 

If it was an  hourly contract, you need to submit the work through Upwork and request that the payment be released.  Even if they don't do anything, payment will be released after 14 days.