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Closed a Contract and Accidentally Requested a Refund

ca5897d5
Active Member
Timothy N Member Since: Mar 25, 2018
1 of 2

I closed a contract and instead of releasing the funds, it requested a refund which I was not trying to do.

 

How can I reverse this?

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 2

@Timothy N wrote:

I closed a contract and instead of releasing the funds, it requested a refund which I was not trying to do.

 

How can I reverse this?

 


 Unfortunately it can not be reversed, but you can talk to the freelancer to do one of two things:

  1. Approve the refund of the Escrow funds and you pay him or her the money as a bonus
  2. Reject the refund and dispute it, then explain in the dispute that it was an accident.

The first option requires a little bit of mutual trust but is easiest and quickest.

 

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