May 27, 2019 07:40:40 AM by Emma O
HI there,
I'm new to Upwork and I have a question! Before I had chance to get to grips with how it all works, I found myself being offered a job and I accepted. I've now finished and the client is asking me to close the milestone in order to clear payment. Could anyone quickly advise me how this is done?
Will be so grateful!
Thanks
May 27, 2019 07:46:58 AM Edited May 27, 2019 07:51:49 AM by Petra R
Emma O wrote:HI there,
I'm new to Upwork and I have a question! Before I had chance to get to grips with how it all works, I found myself being offered a job and I accepted. I've now finished and the client is asking me to close the milestone in order to clear payment. Could anyone quickly advise me how this is done?
Did you send the work through the official "submit work for payment" button?
In that case, the client just has to approve...
Emma, are you sure you were actually hired? On your "My Jobs" page, is there a contract???
And (unsolicited advice) - you MUST up your hourly rate. Seriously... what are you thinking?
May 27, 2019 07:51:20 AM by Emma O
May 27, 2019 07:53:29 AM by Petra R
Emma O wrote:
No! Because the link I was sent to do the work automatically closed once
the task was done....
Huh?
Do you, or do you not have an Upwork contract?
Look on your My Jobs page
May 27, 2019 08:10:20 AM by Emma O
May 27, 2019 08:13:34 AM by Joan S
Did you look on your "My Jobs" page as Petra suggested? If there is nothing there, you do not have a job.
May 27, 2019 08:27:45 AM by Christine A
Emma O wrote:
I have a pending contract. The problem seems to be that the client did not
send me a milestone, he just sent me the links I needed. However, now he
says he has created the milestone for the money he offered and I need to
close it. I need to find the milestone but when I go to My Jobs there is no
"Request milestone approval button". So not sure where to look!
You have a "pending contract"? The way the process is supposed to work is this: 1) Client offers you the job. 2) You accept the job (you will receive an email notification from Upwork that the job is now in progress). 3) Client funds the first milestone (or the entire project, if it's not broken up into milestones). 4) You begin working on the project. 5) You complete the first milestone (or the entire project) and submit it for payment.
So... did any of these things occur?
May 27, 2019 08:35:20 AM by Emma O
May 27, 2019 08:53:28 AM by Christine A
Emma O wrote:
Oh well, I may need to just put this down to experience.
There's no need for that - the client is TRYING to pay you. Read up on how the system works and then go ahead and fix this - you'll need to learn all about the contract/payment process if you're going to work on Upwork, so why not start now?
May 27, 2019 08:39:40 AM Edited May 27, 2019 08:42:58 AM by Petra R
Emma O wrote:
I have a pending contract.
Well, you should have accepted that contract before starting work. The milestone is on the contract.
You need to now accept that contract-offer.
Then go to the contract, where you will find the "submit for payment" button, so the client can approve the payment.
Emma O wrote:
. I'm not sure why they didn't go through the right process....
The client went through the right process and did everything right. It is you who didn't go through the right process and jumped in head first before learning about how the site works...