Connects Not Received

Angela Marie P · Jun 30, 2020 06:38:12 AM

I bought 5 bundles of Connects today using my BPI Debit card yet I haven't received any of them. I also checked my account's transaction history. The amount I spent for the bundles reflects in there. However, my available Connects are still the same.

Goran V · Jun 30, 2020 06:57:27 AM

Hi Angela,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.

View solution in original post

Ghanyaa M · Aug 20, 2020 07:09:14 AM

I bought connects yesterday and not received any !

Mike J · Aug 20, 2020 07:49:03 AM

Hi Ghanyaa,

One of our team members will reach out to you directly via a support ticket to assist you further.

Best,
Mike J. | Jr. Program Manager, Talent Success

Kevin A · Feb 9, 2021 05:18:47 PM

*Edited for community guidelines**

I bought $6 worth of connects but I did not receive it on my account. My credit card was already deducted. I hope you can help me solve this issue.

Joanne Marie P · Feb 9, 2021 07:31:26 PM

Hi Kevin,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

-Joanne

Kevin A · Feb 9, 2021 08:07:43 PM

Thank you. I hope you can resolve this issue as soon as possible.