Connects Not Received

[f0476113]

I bought 5 bundles of Connects today using my BPI Debit card yet I haven't received any of them. I also checked my account's transaction history. The amount I spent for the bundles reflects in there. However, my available Connects are still the same.

[g_vasilevski · Accepted solution]

Hi Angela,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.

[9e1fab94]

I bought connects yesterday and not received any !

[MichaelJ]

Hi Ghanyaa,

One of our team members will reach out to you directly via a support ticket to assist you further. 

[3f2a7782]

*Edited for community guidelines**

I bought $6 worth of connects but I did not receive it on my account. My credit card was already deducted. I hope you can help me solve this issue.

[JoanneP]

Hi Kevin,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket. 

[3f2a7782]

Thank you. I hope you can resolve this issue as soon as possible.

[985cf34e]

Hi Mike,
I applied for a job and received an offer from the client. But I haven't received connects for this job. Kindly can you guide me? Thank you

[PradeepH]

Hi Sohaib,

Thank you for your message. Congratulations on receiving an offer. Please allow 24-48 hours for the free Connects to be credited to your Upwork account. 

Thank you

Pradeep

[985cf34e]

Hi Andrea,
I applied for a job and received an offer from the client. But I haven't received connects for this job. Kindly can you guide me? Thank you

[zaheerbeg]

My bank account have more than sufficient ammount, four times my money deducted from my local bank accounts which is attached to Upwork. But not got a single connect, what should i do? this is second day .

[LuiggiR]

Hi Zaheer,

I'm sorry to hear you didn't receive your Connects. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.