Connects not Renewing

[daniyaladmaney]

Hello, 

My connects, which I assumed would be renewed today, did not get updated. This is not the first time this has happened. I have been an approved member since around May now, and in all of that time, I had only 60 connects in total to use. I was under the impression that one gets 60 free connects every billing period. Any assistance in this matter would be highly appreciated.

[m_sharman · Accepted solution]

Connects no longer renew, they need to be purchased in bundles. 

[daniyaladmaney]

I'm assuming this is something recent? If yes, then I'd appreciate if you could tell me when did this policy come into place 

[colettelewis]

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Daniyal A wrote:

I'm assuming this is something recent? If yes, then I'd appreciate if you could tell me when did this policy come into place 

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I can't remember the exact date (have a look in "Official Upwork", there's an announcement there), but this is how it works now: https://support.upwork.com/hc/en-us/articles/211062898-Use-Connects

[daniyaladmaney]

Alright, thank you.

[colettelewis]

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Daniyal A wrote:

Alright, thank you.

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This is the announcement about it: https://support.upwork.com/hc/en-us/articles/211062898-Use-Connects