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Connects not added at start of a new month

Active Member
Giselly C Member Since: Nov 29, 2017
1 of 7

Hello,

I own a freelancer basic plan. My connects were consumed and i was expecting new connects added at start of this month (February). But it is no new connect added to my account.

Am i missing some thing or it is an issue?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 7

Hi Giselly,

Connects are not awarded at the begging of the month, they are awarded when your new cycle starts.
You can check your cycle by going to Settings > Membership & Connects > Billing Cycle.


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Active Member
Giselly C Member Since: Nov 29, 2017
3 of 7

here is my billing cycle that's why I was expecting my connects today.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 7

Hi Giselly,

Please wait for a few more hours and your connects will be awarded on your account, thank you.


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Active Member
Tomas V Member Since: Apr 2, 2019
5 of 7

Hi Goran,

I have almost the same problem as Giselly, but bigger! 

I have no idea when my "billing cycle" begins? But I do not know how!!

My process: settings - memebership and connets ; but then it shows me something completely different like Giselly ( current billing cycle ). Nothing about the current billing cycle!!! I sent it to you.

Please help me,  I am very desperate! Thank you2.png1.png

Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 7

Hi Tomas, 


On you screen grab, it shows that your current billing cycle is on March 21 to April 20. This means that your new billing cycle will start on April 21. On this billing cycle (Mar 21-Apr 20) you currently you have 2 available connects. 

 

2.png


-Avery
Untitled
Active Member
Tomas V Member Since: Apr 2, 2019
7 of 7

Thanks Avery O

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