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mistos
Community Member

Connects refund!

Hi,

 

I noticed that a lot of jobs I applied to were closed without any hire happening, still I didn't get my connects back. Is this normal in my case ?

 

Regards,

ACCEPTED SOLUTION
g_vasilevski
Retired Team Member
Retired Team Member

Hi Mohamad,

 

Please send me a PM (Click on my name) with the job posts that you`re referring to, so that I can check this and assist you further. Thank you.

~ Goran
Upwork

View solution in original post

100 REPLIES 100
g_vasilevski
Retired Team Member
Retired Team Member

Hi Mohamad,

 

Please send me a PM (Click on my name) with the job posts that you`re referring to, so that I can check this and assist you further. Thank you.

~ Goran
Upwork

Done, Thank you

Hi Goran,

 

I am also facing the same issue.

Lot of jobs I applied to were closed without any hire happening, still I didn't get my connects back.

 

Regards,

Chirag

I'm also facing this issue can anyone help us

Hi Zeeshan,

 

We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service

 

~ Joanne
Upwork
2b5dcb25
Community Member

Hello,

I have seen your comment that Upwork refund connects If the job is close. See the attached image these kind see closed but I still didn't see any connection in my account.

AveryO
Community Manager
Community Manager

Hi Muhammad, 

 

I checked the job posts you were referring to and can confirm that the clients were able to hire freelancers for the job. In this case, the Connects used for the job will not be returned. 


~ Avery
Upwork

Hi,

 

I noticed that one of the jobs I applied for was closed without any hire but I didn't get my connects back. Will I still be able to get it?

Hi Lovelyn,

 

We will also return connects if a job is closed without hiring or we find a job that is in violation of our Terms of Service. Thank you.

~ Goran
Upwork

May I know how long does that usually takes? Thank you! ##- Please type
your reply above this line -##

hello i also have the same problem, multiple jobs have gone without hiring and then closed without refunding connects (i checked that no hires were made)

Could you kindly help me too?

Hi Nour,

 

Connects are refunded only when a client closes their job without hiring or we find a job post has violated our Terms of Service.

 

Thank you.

~ Aleksandar
Upwork
vhamade
Community Member

Hi Avery,

Just to ensure we all understand the "Refunded if the client does not hire" note on jobs: this does not mean "Refunded if the client does not hire YOU."

Instead, Connects will be refunded only if they do not hire anyone at all.

Correct?
g_vasilevski
Retired Team Member
Retired Team Member

Hi Victoria,

 

Yes that is correct, only if nobody was hired on the job and the client closed it the connects will be refunded. If someone was hired on the job you will not receive the connects you`ve used to apply on the job. Thank you. 

~ Goran
Upwork

Hi Avory, Thanks for your information.

 

I wish to ask you that if the job is closed or the client already hired someone else, what status will I be able to see on that particular post if open it? Will I still be able to withdraw my proposal?

I have applied to several jobs but still able to see an option of withdrawing the proposal. If the job is closed or already hired another freelancer, is this the correct message am I still viewing? Kindly guide. Thank you

bf06d2cf
Community Member

Will connects return if job hanging for too long and i withdraw? I found that i have soon to pay to write proposals, but i was not hired to wtite proposals those proposals.

Hi Andres,

 

We will return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. Your Connects are not returned if the client chooses another freelancer, lets the job expire without hiring, or if you withdraw your proposal from a project.

 

~Andrea
Upwork
bf06d2cf
Community Member

So is it real to start with only 10 free propsal chips a month (3-4 proposals)? I spent over 30 to get not even single reply. And yes i revoked almost all offers because if someone not replying in 5 days and job still open it more likely not serios.
I think then people see no rating then your offer goes always in the bottom also i am not an uprising or minority. I know that it cost low only few cents to write proposals, but it reminds me emails from Nigeria that "you win tons of money and need only transfer $10 so that we can release funds". I never play lottery or casino before. I think will be smart to set some limit and decide then to quit. Just not to make the gamble a habbit.
On another side if budget is 50-100 maybe i should bid $3/hour (just enough to buy proposal chips), maybe my mistake was try to lift some money out of 1st project? or make it just promotional $0 for the 1st 5 projects?
In the end it is maybe fair if you open online store it doesn't garantee sales even if you pay advertisement. It just mean that there is already a high competition and candidates fee is a filter to stop more people join in.

Hi Andrea,

 

Can I ask why Connects aren't refunded when jobs expire? I understand the terms, so I'll be mindful of the fact that my Connects won't be refunded for any jobs that expire, but I'm not sure I understand the logic. Does that mean clients have the freedom to test the waters with no intention of hiring (because there's no risk to them) while freelancers are forced to spend their Connects regardless? It also seems to me like it allows clients to post their job ad on multiple sites and never return to their Upwork listing should they find what they need elsewhere (if clients aren't allowed to do this, may I ask how Upwork prevents it?) - not ideal for freelancers who have to spend real money on a job application, but maybe I'm missing something.

Thanks in advance! 🙂

 

Joshua

How long does it take for Connects to be refunded when you submit a proposal and the job either gets taken down or the post expires?

My connects were not refunded from few jobs please give me back my connects

Hi Bilal,

 

We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

~ Bojan
Upwork

I didn't get any connects back they were not refunded to me please take a
look on my all proposals

Hi Bilal,

 

Please keep in mind that connects are not refunded when a job has expired. Thank you.

~ Goran
Upwork
62a6515c
Community Member

May I ask how many days/hours will the connects be returned after a job has been expired?

Hi Daphne,

 

Connects are not refunded for jobs that expired. They are refunded only when a client closes their job without hiring or we find a job post has violated our Terms of Service. To learn more about Connects, you can check this help article.

 

Thank you.

~ Aleksandar
Upwork

Let me clear it a bit for all of you.

If the freelancer is expecting that he/she will receive his/her connects back if he/she not hired then it's not like that.
You all will only get your connects refund if the client is not hiring any of the Freelancing from Upwork or the job expires (job expires means the deadline mentioned by the client for hiring freelancer is over). Only in such case, you all are refunded with your connects, or else, there is no chance to get your connects refund if even the client successfully hires a single freelancer.


I hope this helps you all in understanding the policies of connects refund.
Thank you

Hi Najeeb,

 

I would like to clarify that connects are not refunded when a job has expired.
We return Connects only when a client closes their job without hiring or we find a job post has violated our Terms of Service Thank you.

~ Goran
Upwork

HOW CAN I GET BACK MY CONNECTS. I APPLIED FOR THOSE WHICH ARE CLOSED JOBS 

 

BojanS
Community Manager
Community Manager

Hi Aroosha,

 

Connects are returned if a job is canceled either by the client or by Upwork. You can view your connects history and find more information here.

 

Thank you!

~ Bojan
Upwork

I am facing the same issue regarding the connect refund. The link is **Edited for Community Guidelines**. The job was expired or closed, but I did not get back my connects. Please look into this issue.

 

Regards,

Arnab

**Edited for Community Guidelines**

Hi Arnab,

 

I checked the job posting and your account and can confirm that everything works as designed. We return Connects when a client closes their job without hiring, or we find a job post has violated our Terms of Service. When this happens, the connects are credited to your account. If you have any additional questions, let me know. Thank you.

 

~ Goran
Upwork

Hi Goran,

Thanks for your reply. If a job expires without hiring any freelancer, in that case, I guess freelancer gets their connects back, because in the past in many cases I got back my connects. But in this case, it did not happen. 

 

Arnab 

I  applied but the job is now closed and not got back my connects can anyone help me

Hi Nauman,

 

Please note that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service

 

Thank you!

~ Bojan
Upwork

Hello, i sent proposal in upwork but still did not get hired. Please let me know how to refund my connects. Thank you.

BojanS
Community Manager
Community Manager

Hi Jubelyn Mae,

 

Please note that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. To help you decide whether to use Connects to submit a proposal for a project and to learn more about what you should be looking for in a job post, please check out this article

 

Thank you!

 

~ Bojan
Upwork

Hi All,

 

I am facing the same problem. I applied to the job which was saying, "Your connects will be refunded if the client does not hire you"; but I have not got any refund. I am talking about this job https://www.upwork.com/jobs/~01650dd4692bb34b00

Hi Swapnil,

 

Please note that in this case, Connects are only refunded if no one is hired. You can check out this Community post for more information.

 

Thank you.

~ Aleksandar
Upwork
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