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Connects refund!

mistos
Active Member
Mohamad M Member Since: May 25, 2019
1 of 88

Hi,

 

I noticed that a lot of jobs I applied to were closed without any hire happening, still I didn't get my connects back. Is this normal in my case ?

 

Regards,

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 88

Hi Mohamad,

 

Please send me a PM (Click on my name) with the job posts that you`re referring to, so that I can check this and assist you further. Thank you.

~ Goran
Upwork

View solution in original post

mistos
Active Member
Mohamad M Member Since: May 25, 2019
3 of 88

Done, Thank you

chirag_lathigara
Active Member
Chirag L Member Since: Dec 10, 2019
4 of 88

Hi Goran,

 

I am also facing the same issue.

Lot of jobs I applied to were closed without any hire happening, still I didn't get my connects back.

 

Regards,

Chirag

zeeshan-wazir
Active Member
Zeeshan W Member Since: Jul 7, 2019
5 of 88

I'm also facing this issue can anyone help us

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 88

Hi Zeeshan,

 

We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service

 

~ Joanne
Upwork
2b5dcb25
Active Member
Muhammad Yasir Z Member Since: Feb 7, 2020
7 of 88

Hello,

I have seen your comment that Upwork refund connects If the job is close. See the attached image these kind see closed but I still didn't see any connection in my account.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 88

Hi Muhammad, 

 

I checked the job posts you were referring to and can confirm that the clients were able to hire freelancers for the job. In this case, the Connects used for the job will not be returned. 


~ Avery
Upwork
lctolentino1
Active Member
Lovelyn T Member Since: Feb 22, 2018
9 of 88

Hi,

 

I noticed that one of the jobs I applied for was closed without any hire but I didn't get my connects back. Will I still be able to get it?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 88

Hi Lovelyn,

 

We will also return connects if a job is closed without hiring or we find a job that is in violation of our Terms of Service. Thank you.

~ Goran
Upwork