Showing results for 
Search instead for 
Did you mean: 

Connects refund

Active Member
Zeerak I Member Since: Aug 22, 2020
1 of 2
I applied for a job and now it's been one month and I haven't seen any activity regarding that job and it's not closed either....... I want my connects back as it's wasting my time.
Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
2 of 2

Hi Zeerak,


Thank you for your message. Connects may be returned under the following circumstances:

  • If a project is canceled by the client without making a hire, the Connects used on that proposal will be returned to you for reuse. This does not apply to expired job posts.
  • If a job post has been removed by Upwork for a Terms of Service violation, the Connects used on that proposal will be returned for you to reuse

In this case, as shown in your screenshot, the client has hired a freelancer for this role. As such, Connects will not be refunded. You can learn more about Connects here.

Mike J. | Jr. Program Manager, Talent Success

View solution in original post