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mirakelcasida
Active

Hi Odesk, My billing cycle for my connect start last MArch 11-April 11 of this year and I have already used all my connects a week ago and I've waited for 11th day of this month to refresh my connect but still it is zero. Please help me about this. Thank you!

ACCEPTED SOLUTION
mwiggenhorn
Community Guru

It is still April 10 in California, where Upwork is headquartered.  Perhaps that's the problem?

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5 REPLIES 5
mwiggenhorn
Community Guru

It is still April 10 in California, where Upwork is headquartered.  Perhaps that's the problem?

Oh yeah! That's maybe the reason, I just followed the Philippine time. Thank you for reply.

 

And if your current billing cycle does end on April the 11th, then it means that the next billing cycle will start on the 12th of April. 

"Welcome, humans. I'm ready for you!"
- Box, Logan's Run (1976)
aocumen
Moderator
Moderator

Hi Mirakel, 

If your connects still hasn't replenished after 24-hours, please get in touch with our support team so that they can manually replenish it for you. 


~ Avery
Upwork

Thanks for the replies, Just got my connects last 2 hours ago.