Connects

[khalid_shah_rukh]

Hi, I am new on upwork and tried to buy connects with visa credit card. But it seemed that the credit card is not getting accepted here. I tried several times and after that I got a message from upwork that officials from upwork will look into it. However, it has been more than 24 hours and I still got no new notification whatsoever. Can you plz help me pertaining to the said issue?

[JoanneP]

Hi Shah,

One of our team members will reach out to you directly via a support ticket to assist further in adding your billing method. Thank you!

[khalid_shah_rukh]

Thanks for your help! It is further requested if you could tell me about the stipulating time period in which a team member will help me

[AveryO · Accepted solution]

Hi Shah, 

I checked your account and can see that a member of the team has already reached out to you through an email support ticket. Please check your email, or this link in your account for more information about your concern. 

[lauriane1988]

Hi, 

I can't seem to buy connects either 😕 Can someone please assist? 

Thanks 

[MichaelJ]

Hi Lauriane,

I'm sorry you're having trouble buying Connects. Are you receiving an error? Please try clearing your cookies and trying another browser.

[khalid_shah_rukh]

Hi, I have already complained about this. The credit card which I am trying to use for payment to buy connects is not getting accepted by the Upwork even after trying time and again. I do not know what the problem is and a notification popped up that it will take some time. I just want to know about the problem and its redressal as to why I cannot get credited card accepted and how I can get it to be accepted.