Constantly getting Timed Out when trying to start Visual Verification call.

[Rafay Nawaid A]

I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:

"Timed out on waiting for agent to verify your identity

Have you completed your web cam chat? Click try again to continue."

How to proceed now?

[Goran V · Accepted solution]

Hi Rafay,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[Sarah E]

I have this same issue. It keeps getting timed out! Please help

[Andrea G]

Hi Saori and Sarah,

One of our agents will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[Md Hasanul Huq J]

I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:

"Timed out on waiting for agent to verify your identity

Have you completed your web cam chat? Click try again to continue."

How to proceed now?

[Goran V]

Hi Hasanul,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[Ana R]

Hey! I'm having the same issue here. Could you please help me?

[Andrea G]

Hi Ana,

It looks like you were able to complete your verification and the ID badge is already showing on your profile! If you need any further assistance please let us know.

Thanks!

[Adriano P]

I'm having the same problem to do the visual verification

[Bojan S]

Hi Adriano,

I’m sorry to hear you haven’t been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?

If the issue persists let us know.

Thank you!