Oct 1, 2020 12:05:37 AM by Rafay Nawaid A
I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
How to proceed now?
Solved! Go to Solution.
Oct 1, 2020 12:17:34 AM by Goran V
Hi Rafay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Oct 1, 2020 12:17:34 AM by Goran V
Hi Rafay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Dec 18, 2020 05:17:06 AM by Md Hasanul Huq J
I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
How to proceed now?
Dec 18, 2020 05:33:42 AM by Goran V
Hi Hasanul,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 5, 2021 10:17:41 AM by Bojan S
Hi Adriano,
I’m sorry to hear you haven’t been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you!
Apr 5, 2021 12:37:04 PM by Adriano P
It didn't solve the problem. I wait for an agent so long, but no one appears and it gets time out.
Apr 5, 2021 01:25:10 PM by Bojan S
Hi Adriano,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for your patience.
Mar 25, 2021 11:08:00 AM by Gina T
I am also having this issue as well and have been unable to the visual ID check for weeks, trying at all times of day. I tried to find a way to opena support ticket but to no avail.
Mar 25, 2021 12:21:57 PM by Bojan S
Hi Gina,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 22, 2020 07:16:14 PM by Dennis P
Hi Gorman,
I am waiting to be contacted regarding this also.
is there a way to speed things up?
Nov 22, 2020 07:51:03 PM by Luiggi R
Hi Dennis,
I checked and can see there's already a support ticket for your case. Please consider following up on it and kindly communicate through that ticket if you have any questions so that the team can assist you more effectively.
Thank you.
Nov 27, 2020 12:26:32 PM by Allison D
I have been trying to get visually verified for 3 days now and it always times out. When it directs me to the help page I try to choose a topic and within seconds it sends me back to the help page and closes the widget I was trying to read. I need to fill out a ticket for help. I've enabled popups and third party in chrome. Please and Thank you for the help in advance!
Nov 27, 2020 03:59:20 PM by Allison D
Hi Andrea,
Thanks for the quick reply. When I click to see my ticket, the page goes back to upwork help and I can't select any options. I would really like to navigate the help page, do I need to change something on my browser settings?
Thanks!
Nov 27, 2020 06:10:05 PM by Joanne P
Hi Allison,
Could you please try to use a different browser or clear your cache and cookies?
Dec 2, 2020 07:32:23 AM by Surendra R
i am new to Upwork and Upwork want visual verification of me but trying from last 3 days to get my visual confirmation done but after waiting for more than 30 minutes no one is appearing, after some time I get a message "timed out on waiting for an agent to verify your identity" can someone help me
Dec 2, 2020 08:13:09 AM by Andrea G
Hi Surendra,
I can see you were able to submit a support ticket with our team, please allow some time for our team to review and they will reach out to you directly to assist you further.
Thanks!
Jan 10, 2021 10:38:52 AM by Hannah S
Hello there,
I keep having the same issue and the Help Page doesn't seem to be working properly.
Thank you
Jan 10, 2021 12:37:56 PM by Aleksandar D
Hi Hannah,
Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?
Thank you.
Feb 19, 2021 10:01:39 AM by Syed S
i'm Constantly getting Timed Out when trying to start Visual Verification call. i tried from mobile chrome browser and laptop's chrome browser
Feb 19, 2021 10:45:13 AM by Andrea G
Hi Syed,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 14, 2020 02:40:38 PM by Andrea G
Hi Sarah,
I checked and it looks like you were able to complete your verification! Please let us know if you need any further assistance.
Thanks!
Nov 24, 2020 06:35:04 PM by Flor Anne I
I'm also getting this issue:
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
Not sure what to do next. Thank you.
Nov 24, 2020 08:53:32 PM by Joanne P
Hi Flor Anne,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 25, 2020 11:14:14 PM by Joanne P
Hi Zhang,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 26, 2020 07:51:02 AM Edited Nov 26, 2020 07:55:11 AM by Nikita K
Hello! I have this same issue. It keeps getting timed out! Please help me. And I can't search the answer on help page bacause it doesn't work. Thank you
Nov 30, 2020 10:22:39 AM by Pooja D
Hi
I face a problem, I can't do the visual verification. Every time I try to join the chat it stays for some time trying and in the end, shows me that message "Timed out on waiting for agent to verify your identity Upwork".
I tried to use another browser, but nothing changes. I tried to do it like 10 times.
I don't know what should I do.
Please help me fix this problem.
Thank you in advance.
Nov 26, 2020 10:31:40 PM by Abu Hasib M
Hi, I have been facing the same issue for a long time. Kindly assist me regarding the issue.
Nov 26, 2020 11:53:39 PM by Joanne P
Hi Abu Hasib,
I checked your account, and it looks like you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further in completing the ID verification process.
Nov 27, 2020 06:08:40 AM by Sukhvir S
Hi, I am also getting same error. I have verification deadline till 28 Novemeber and its 27th already. Please help me out ASAP. I have tried 5-6 timesb but always same error.
Looking forward to your quick response.
Thanks
Nov 27, 2020 06:16:42 AM by Goran V
Hi Sukhvir,
Our team will reach out to you via ticket as well and will assist you further with your verification. Thank you.