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Re: Constantly getting Timed Out when trying to start Visual Verification call.

alvirafay
Active Member
Rafay Nawaid A Member Since: Feb 11, 2018
1 of 268

I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:

 

"Timed out on waiting for agent to verify your identity

Have you completed your web cam chat? Click try again to continue."

 

How to proceed now?

 

Screenshot 2020-10-01 115915.jpg

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 268

Hi Rafay,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork

View solution in original post

sarahevans20
Active Member
Sarah E Member Since: Nov 17, 2020
3 of 268

I have this same issue. It keeps getting timed out! Please help

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4 of 268

Hi Saori and Sarah,

 

One of our agents will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
Upwork
hasanul_huq
Active Member
Md Hasanul Huq J Member Since: Sep 4, 2018
5 of 268

I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:

 

"Timed out on waiting for agent to verify your identity

Have you completed your web cam chat? Click try again to continue."

 

How to proceed now?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 268

Hi Hasanul,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
4ff64cdf
Active Member
Ana R Member Since: Mar 15, 2021
7 of 268

Hey! I'm having the same issue here. Could you please help me?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
8 of 268

Hi Ana,

 

It looks like you were able to complete your verification and the ID badge is already showing on your profile! If you need any further assistance please let us know.

 

Thanks!

~Andrea
Upwork
adrianolouback
Active Member
Adriano P Member Since: Apr 5, 2021
9 of 268

I'm having the same problem to do the visual verification

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 268

Hi Adriano,

 

I’m sorry to hear you haven’t been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?

 

If the issue persists let us know.

 

Thank you!

~ Bojan
Upwork
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