I am also having this issue as well and have been unable to the visual ID check for weeks, trying at all times of day. I tried to find a way to opena support ticket but to no avail.
I have been trying to get visually verified for 3 days now and it always times out. When it directs me to the help page I try to choose a topic and within seconds it sends me back to the help page and closes the widget I was trying to read. I need to fill out a ticket for help. I've enabled popups and third party in chrome. Please and Thank you for the help in advance!
Thanks for the quick reply. When I click to see my ticket, the page goes back to upwork help and I can't select any options. I would really like to navigate the help page, do I need to change something on my browser settings?