Constantly getting Timed Out when trying to start Visual Verification call.

[Ivo D]

Hi I have a problem,
I am constantly getting timed out when performing Visual verification process.
I get timed out waiting for the upwork agent to get back to me.
I tried filing ticket but can't do that because some of my account features are blocked.

Best regards

[Andrea G]

Hi Ivo,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[Kamal F]

Hello Upwork,

I am trying to finish Step 2 of the identity verification, but everytime I try to connect with an agent it keeps saying there are none. Any ways to get this verification completed?

[Andrea G]

Hi Kamal,

We'll have one of our agents reach out to you via support ticket to assist you further.

Thanks!

[Johnny P]

I am trying to verify my identity and I've been trying for two days now. It keeps timing out. I need to keep earning money, what should I do?

[Heather N]

I had the exact same issue.  Long story short, I realized my browser (Chrome) was the problem.  I was able to connect via Safari.  Make sure your 'block popups' feature is unchecked.  Not sure if this will work for you, but it's worth a shot.  Best of luck!

[Joanne Marie P]

Hi Johnny,

I'm sorry to hear that. I've informed our team about the issue you're having when trying to complete the verification process. One of our agents will reach out and update you directly to assist further.