Hi I have a problem,
I am constantly getting timed out when performing Visual verification process.
I get timed out waiting for the upwork agent to get back to me.
I tried filing ticket but can't do that because some of my account features are blocked.
I am trying to finish Step 2 of the identity verification, but everytime I try to connect with an agent it keeps saying there are none. Any ways to get this verification completed?
I had the exact same issue. Long story short, I realized my browser (Chrome) was the problem. I was able to connect via Safari. Make sure your 'block popups' feature is unchecked. Not sure if this will work for you, but it's worth a shot. Best of luck!
I'm sorry to hear that. I've informed our team about the issue you're having when trying to complete the verification process. One of our agents will reach out and update you directly to assist further.