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Constantly getting Timed Out when trying to start Visual Verification call.

bejan-radu
Active Member
Radu B Member Since: Nov 28, 2020
21 of 266

I have exactly the same issue. What should I do?

surendrareall
Active Member
Surendra R Member Since: Dec 2, 2020
22 of 266

i am new to Upwork and Upwork want visual verification of me but trying from last 3 days to get my visual confirmation done but after waiting for more than 30 minutes no one is appearing, after some time I get a message "timed out on waiting for an agent to verify your identity" can someone help me

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
23 of 266

Hi Surendra,

 

I can see you were able to submit a support ticket with our team, please allow some time for our team to review and they will reach out to you directly to assist you further.

 

Thanks!

~Andrea
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hannah-schauer
Active Member
Hannah S Member Since: Jan 10, 2021
24 of 266

Hello there,

 

I keep having the same issue and the Help Page doesn't seem to be working properly. 

 

Thank you

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
25 of 266

Hi Hannah,

 

Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?

 

Thank you.

~ Aleksandar
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shabab94
Active Member
Syed S Member Since: Mar 16, 2019
26 of 266

i'm Constantly getting Timed Out when trying to start Visual Verification call. i tried from mobile chrome browser and laptop's chrome browser

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
27 of 266

Hi Syed,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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sarahwiseman
Active Member
Sarah W Member Since: Dec 14, 2020
28 of 266

I am having the same exact problem and run around!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
29 of 266

Hi Sarah,

 

I checked and it looks like you were able to complete your verification! Please let us know if you need any further assistance.

 

Thanks!

~Andrea
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anirorita
Active Member
Flor Anne I Member Since: Nov 24, 2020
30 of 266

I'm also getting this issue:

"Timed out on waiting for agent to verify your identity

Have you completed your web cam chat? Click try again to continue."

Not sure what to do next. Thank you.