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Constantly getting Timed Out when trying to start Visual Verification call.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
51 of 266

Hi Russell,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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e40eef29
Active Member
Arslan A Member Since: Mar 15, 2021
52 of 266

Hi,

I have the same issue. plz also help me out.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
53 of 266

Hi Arslan,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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lana_mihailovic
Active Member
Lana M Member Since: Nov 6, 2020
54 of 266

The same issue in my case. I sent my ID this morning and it was verified, but I keep getting "timed out" when I try to complete my visual identification.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
55 of 266

Hi Lana, 

 

Thank you for reaching out to us. I checked and it seems that you were able to complete your verification process successfully. Please let us know if you need our further assistance. 

 

Thank you,

~ Nikola

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muhammadhashim_
Active Member
Muhammad H Member Since: Oct 27, 2020
56 of 266

Hi Nikola,

I am facing the same problem while verifying the visual id check. It says:  "Timed out on waiting for agent to verify your identity".

I'd be very happy if you can assist me with this problem. Thank you!

acidwolf
Active Member
Karina A Member Since: Sep 12, 2020
57 of 266

Hello! I have the same issue. Can you help me please?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
58 of 266

Hi Karina,

 

Could you please try clearing your cache and cookies or logging in via Firefox to complete the process? If you`re still experiencing the same problem after this, please let me know here. Thank you.


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acidwolf
Active Member
Karina A Member Since: Sep 12, 2020
59 of 266
Hello. I have tried empting cache and also login via Firefox, problem still
holds.
Thank you, Karina.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
60 of 266

Hi Karina,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.


-Joanne
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