Thank you for reaching out to us. I checked and it seems that you were able to complete your verification process successfully. Please let us know if you need our further assistance.
I am facing the same problem while verifying the visual id check. It says: "Timed out on waiting for agent to verify your identity".
I'd be very happy if you can assist me with this problem. Thank you!
Could you please try clearing your cache and cookies or logging in via Firefox to complete the process? If you`re still experiencing the same problem after this, please let me know here. Thank you.