Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Constantly getting Timed Out when trying to start Visual Verification call.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
71 of 266

Hi Kiandokht,

 

I followed up with the team handling your case and one of our agents already updated you with more information.

 

Thank you.

~ Aleksandar
Untitled
mikehuddleston
Active Member
Mike H Member Since: Feb 16, 2020
72 of 266

I've tried this, still not working.

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
73 of 266

Hi Mike,

 

I'm very sorry to hear you've had trouble with this. I can see that you recently opened a support ticket and one of our agents should be getting back to you soon.

 

Thank you,

~ Luiggi

Untitled
63747184
Active Member
Polina K Member Since: Mar 21, 2020
74 of 266

Hello. I'm having the same problem. My ID is successfully verified, but I'm unable to do video verification. Could you please help me out with this? Thank you. 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
75 of 266

Hi Polina,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
Untitled
jacobwhitish
Active Member
Jacob W Member Since: Sep 6, 2017
76 of 266

Hi i'm getting the same problem, can someone please reach out to help? Thank you!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
77 of 266

Hi Jacob,

 

One of our agents will reach out to you via support ticket in order to asisst you with your verification.

 

Thanks!

~Andrea
Untitled
468298c2
Active Member
Mohamed A Member Since: Aug 20, 2020
78 of 266

I sent my ID it was verified, but I keep getting "timed out" when I try to complete my visual identification.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
79 of 266

Hi Muhamed,

 

Please try to clear your cache and cookies or to log in via Firefox to complete the process. Thank you.


Untitled
468298c2
Active Member
Mohamed A Member Since: Aug 20, 2020
80 of 266

I'm logging in via Firefox but my problem is not solved. please I need to solve this problem