Constantly getting Timed Out when trying to start Visual Verification call.

[Aleksandar D]

Hi Kiandokht,

I followed up with the team handling your case and one of our agents already updated you with more information.

Thank you.

[Mike H]

I've tried this, still not working.

[Luiggi R]

Hi Mike,

I'm very sorry to hear you've had trouble with this. I can see that you recently opened a support ticket and one of our agents should be getting back to you soon.

Thank you,

[Polina K]

Hello. I'm having the same problem. My ID is successfully verified, but I'm unable to do video verification. Could you please help me out with this? Thank you. 

[Andrea G]

Hi Polina,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[Jacob W]

Hi i'm getting the same problem, can someone please reach out to help? Thank you!

[Andrea G]

Hi Jacob,

One of our agents will reach out to you via support ticket in order to asisst you with your verification.

Thanks!

[Mohamed A]

I sent my ID it was verified, but I keep getting "timed out" when I try to complete my visual identification.

[Goran V]

Hi Muhamed,

Please try to clear your cache and cookies or to log in via Firefox to complete the process. Thank you.

[Mohamed A]

I'm logging in via Firefox but my problem is not solved. please I need to solve this problem