Contest Upwork's Reason not to provide Hourly Payment

[a245dc52]

Hello everyone,

Last Friday the client's bank account had some issues and as a result our contract was suspended. I'd accumlated a good sum of hours up until Friday. Today I receive an e-mail that Upwork has "reviewed my account" and deemed that I am not eligible for payment protection. The reason they give is: "Manual Time & Low Activity."

Well:

1) I've tracked my hours using the Time Tracker with regularly updated memos;

2) No manual time was added;

3) My activity was not low at all (see reference image);

4) My ID is verified.

Can an Upwork employee please look into this, or could someone explain how I can contest their reasoning.

Thank you in advance.

**Edited for Community Guidelines**

[egaruth]

Hi Fouad,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.