I checked this for you and your account is already completed and accepted. Could you please log into your account, go to your Settings> Contact Info, then click on the pencil icon next to Location if you wont to update your address. You can use the filed that says "Start Typing your Address" and select your address from the drop-down. Make sure that the City field is completed. Let us know if you need further assistance.
I just had a look at your account and we're sorry to hear about your concern. The customer service agent have explained everything in detail here as i can see. I did however followed up on your account and our team would reach out to you via email. Let me know if you need anything else.