I flagged this post requesting moderator intervention, to help put you in touch with customer service, and to delete the phone number from your post.
You may also edit your post in order to delete the phone number directly. You don't need to put contact information in a post in order to have somebody contact you.
Forum moderators are quite active here in the Forum.
I would expect to hear from one here within an hour.
You could also go to the Help section and create a formal support ticket.
Depending on the available resources, live chat or direct phone support may be available from there.
You can ask all kinds of questions right here in the Forum.
You can ask general questions, about hiring, about successful strategies for completing large projects, etc.
There are many experienced Upwork users who can answer questions and provide advice.
There are many, many topics that may be of interest to you which Customer Service personnel simply can not answer or are not trained to discuss. Depending on the precise nature of your questions, you may well find faster, more comprehensive and more authoritative information by asking here in this public forum.
contact in spite of the way the world is moving. I don't like to sit and
read, read, read to get a simple question answered...or to get a "feel" for
an organization. I don't know WHO judges things under the system and I need
some degree of control over a situation. Not just legal mumbo jumbo. I'd
like to know what other methods of hiring I can do other than complete