Nov 2, 2018 05:25:44 PM by Lester B
Nov 5, 2018 06:28:26 PM Edited Nov 8, 2018 07:23:30 PM by Avery O
Lester,
I checked your transaction and would like to confirm that the withdrawal was successful on our end. Please know that the recent Philippine holidays (Nov 1-2) very likely affected this withdrawal. The withdrawal was made on 31-October, and payments are processed on business days, which means holidays, and weekends are excluded. As noted above, it usually takes between 2 to 5 business days for withdrawals to reflect on a user's bank account. If this withdrawal still hasn't reflected on your account by the 14th of November, you may update this thread, or contact the Customer Support Team direcly so that they can issue a trace for you.
Nov 5, 2018 09:03:49 PM by Petra R
@lester B wrote:Tuesday now and still i hasnt reach my account.
As has been pointed out to you repeatedly, in the unlikely case that the funds have not arrived after 8 business days (excluding holidays and weekends, so the 14th of November) you can contact Support.
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