Desktop app is not tracking time

[s_vashklevich]

Hi! 

I have worked for more than an hour and the desktop app did not track any time. Meanwhile, it was still taking screenshots.  

I have checked Work Diary, and it also shows zero hours of work. 

How to fix this issue?

Thanks in advance!

[BojanS]

Hi Saba,

Could you please try the troubleshooting tips shared in this help article?  If the issue persists, please report it following the ’’How do I report a problem?’’ section of the previously shared troubleshooting guide, and our team will assist you directly.

Thank you.