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Desktop app won't start

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Active Member
Lyndon B Member Since: Dec 20, 2019
51 of 60

This has been going on at least since late December.  The remedy has been to disconnect from logging in via Google and log in with your Upwork user name and password.

 

also found how to disable authorization via Google:
Profile Settings -> Connected services -> [Sign in with Google] Disconnecting

 

Any ETA of the problem being fixed in code -- or instructions updated with a trouble-shooting ttip?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
52 of 60

Hi Lyndon, 


Please know that this issue is being prioritized by our engineers. Our team will update the Community should there are more information that we can share here. Thank you for your patience. 


-Avery
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Avery O Moderator Member Since: Nov 23, 2015
53 of 60

Hi AK, 

 

A member of the Customer Support Team will reach out to you to assist you further with your concern.


-Avery
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Sharoon K Member Since: Apr 1, 2020
54 of 60

Every time I try to log in to the app, it asks if I have a google account, I try to login through Gmail account and it gets stuck on the Redirecting page and never loads. 

 

I have tried to delete the cache memory from the app, my pc and everywhere.

 

I have tried reinstallation

 

Nothing is working. Please I need help. I have one Hourly project and I can't start my hours.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
55 of 60

Hi Sharoon, 

 

I'm sorry for the inconvenience this has caused you. Please log in to your Upwork account through a browser, go to your Connected Services page in your Settings page (Settings > Connected Services) and disassociate your Google account from your Upwork account. Once done, please log in to your desktop app with your Upwork credentials to see if the issue persists. 


-Avery
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Sharoon K Member Since: Apr 1, 2020
56 of 60

Hi Avery, Thank you very much for the solution. IT worked Smiley Happy

My app is working perfectly fine now.

 

Thank you very much

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Lyndon B Member Since: Dec 20, 2019
57 of 60
The solution for now is to NOT try to log in by gmail. Instead log in by
the Upwork user name and password.

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Sandeep B Member Since: Apr 1, 2020
58 of 60

Somehow, my desktop app is not responding at all. 

 

There was no installation error, installed successfully. While trying to start, sometimes it stucks at connection error or after successful login, nothing appears on screen except "one moment plz' message and that is endless..!

 

Had tried reinstalling the app, no use.

Disabled firewall and antivirus, No use.

Tried running the as an Administrator. No Use

Changed default browser to Google. No Use.

Checked the Internet speed, its good. You tube videos with 1080 HD could run flawlessly. 

Cheked Websocket connectivity, its good.All Green.

 

Upwork error First .jpg

 

 

 

After clicking on 'Check Connection' , following message is displayed 

 

Check failed.
Please contact customer support and provide copy of the error below.

Checking step 1...
Step 1 succeeded!
Checking step 2...
Step 2 succeeded!
Checking step 3...
Error:
{"status":0,"statusText":"NetworkError","allResponseHeaders":[],"responseURL":"","response":"Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://desktopapp.upwork.com/scripts/app.js?_=1585765056208'."}

 

Upwork error.jpg

 

Can anybody please help me to sort out this problem.

I am not able to use the desktop app at all.

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
59 of 60

Hi Sandeep,

 

I`m sorry about the inconvenience this had caused you and thank you for the detailed report. 
I`ve escalated your problem to our team and one of our team members will reach out to you via ticket as soon as possible to assist you further.

 

Thank you for the update Sandeep. If you have any additional questions, let me know.


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Sandeep B Member Since: Apr 1, 2020
60 of 60
Hi there,

Problem is solved after I disabled my google account connection.
Logging through UserID and password worked.

Thanks for your quick response though.
Really appreciate it

Regards !
-Sandeep
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