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Karen's avatar
Karen V Community Member

Did my client release payment? screenshot attached

I just submitted my first job for review/payment on Tuesday.  My client communicated with me via text that she received the work and was very happy with it and that she released payment.  However it does not look like she did.  Can someone please take a look at my screenshot and let me know if she did?  I don't want to bother her if she did but everything I have read makes it seem like she didn't.  She has had some confusion with technology on this site prior to completion of the job so I'm thinking she might have not correctly submitted it.  TIA!

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Nina's avatar
Nina K Community Member

Hi Karen,

The client has not yet released payment for the milestone. She might have confused the funding of escrow with releasing a payment but she will need to click the 'Review & Pay' button on her end to release the milestone's payment to you. If she does not respond within 14 days, the payment will automatically be released.

~Nina

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4 REPLIES 4
Michael's avatar
Michael S Community Member

Hover over the question mark for "In Review"

 

"This represents hours logged last week that are now under review by your clients. Clients have 5 days to review your work diary.

This also includes any fixed-price milestones you've submitted for review. Clients have 14 days to accept (or ask for changes on) submitted milestones."

 

Petra's avatar
Petra R Community Member

Go to the contract and see what it says there. Reports are always lagging behind.

 

approved not approved.jpg

Nina's avatar
Nina K Community Member

Hi Karen,

The client has not yet released payment for the milestone. She might have confused the funding of escrow with releasing a payment but she will need to click the 'Review & Pay' button on her end to release the milestone's payment to you. If she does not respond within 14 days, the payment will automatically be released.

~Nina
Karen's avatar
Karen V Community Member

Thank you!