Dec 15, 2017 12:11:45 PM by Karen V
I just submitted my first job for review/payment on Tuesday. My client communicated with me via text that she received the work and was very happy with it and that she released payment. However it does not look like she did. Can someone please take a look at my screenshot and let me know if she did? I don't want to bother her if she did but everything I have read makes it seem like she didn't. She has had some confusion with technology on this site prior to completion of the job so I'm thinking she might have not correctly submitted it. TIA!
Solved! Go to Solution.
Dec 15, 2017 12:37:49 PM by Nina K
Hi Karen,
The client has not yet released payment for the milestone. She might have confused the funding of escrow with releasing a payment but she will need to click the 'Review & Pay' button on her end to release the milestone's payment to you. If she does not respond within 14 days, the payment will automatically be released.
Dec 15, 2017 12:31:48 PM by Michael S
Hover over the question mark for "In Review"
"This represents hours logged last week that are now under review by your clients. Clients have 5 days to review your work diary.
This also includes any fixed-price milestones you've submitted for review. Clients have 14 days to accept (or ask for changes on) submitted milestones."
Dec 15, 2017 12:35:37 PM by Petra R
Go to the contract and see what it says there. Reports are always lagging behind.
Dec 15, 2017 12:37:49 PM by Nina K
Hi Karen,
The client has not yet released payment for the milestone. She might have confused the funding of escrow with releasing a payment but she will need to click the 'Review & Pay' button on her end to release the milestone's payment to you. If she does not respond within 14 days, the payment will automatically be released.