Difficulty uploading profile photo

[sommerrains]

Hi All,

I'm having difficulty getting a profile photo to load. I've tried all types of photos as well as different sizes. Any help with this is much appreciated!

[BojanS]

Hi Sommer,

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

Thank you!

[dc6b2a63]

My photo is a jpg file, and it fits the spec requirements mentioned.but won't upload.  Perhaps it is too big, 4.5 Mb.

[g_vasilevski]

Hi Ed,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile image. Thank you.