Apr 27, 2020 10:53:30 AM by Tracy K
Apr 27, 2020 01:34:35 PM by Bojan S
Hi Tracy,
I'm sorry to hear about the inconvenience this caused. I can see that you were able to respond to the client's refund request in the messages room. Please, make sure to stop working on this contract and continue only after you can see that the contract has been resumed. While I can't share details about this case for privacy reasons, I'll follow up with our team regarding it and we'll reach out to the client as soon as possible.
Thank you!