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Re: Do not get verification code on mobile number.

Active Member
Amal M Member Since: Jul 22, 2018
1 of 4

I set up 2 step verification. My mobile number is correct but I didn't get any verification code on my mobile. Please help me

Avery O Moderator Member Since: Nov 23, 2015
2 of 4

Hi Amal, 

Could you please confirm if you have the correct phone number format in your account? As an example, the correct number format should be 880-xx-yyyyyyyy. XX here is your mobile network operator, and yyyyyyyy is the rest of your mobile number. As an example, it should look like this - 880 1890442492. Please check if you may have added any extra number in your mobile number by mistake. 

If you think you have added the correct information, please let us know and our team will assist you further.

Active Member
Amal M Member Since: Jul 22, 2018
3 of 4
##- when i click on setting they show this but i don't have any
authenticator app-##
[image: image.png]
Andrea G Moderator Member Since: Jul 7, 2020
4 of 4

Hi Amal,


Someone from our team will reach out to you via support ticket in order to assist you further.