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Does Upwork listen in on your conversations with clients?

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Active Member
Uzair H Member Since: Oct 13, 2020
1 of 7

Hi, 

 

I am new to the platform and want to know if Upwork listens in on audio/video communications between clients and freelancers?

secondly, can we take clients off upwork if we are being paid by the hour?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 7

Hi Uzair,

 

1. No we do not listen to the conversations/meetings between you and your client/s.

 

2. Taking communications with a freelancer or client off of Upwork before a contract is in place is against our Terms of Service. To learn more about this check out our announcement post Here, thank you.


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Community Guru
Mary W Member Since: Nov 10, 2014
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3 of 7

You can only take a client off of Upwork after two years of work with that client on Upwork in terms of working with them. 

 

Once you have an Upwork contract, you may communicate with your client however you wish.

View solution in original post

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Active Member
Uzair H Member Since: Oct 13, 2020
4 of 7

thank you for answering my question.

 

i have another one. sorry for asking very basic questions, but i need to understand things clearly so that i do not break any rules. 

 

does this mean that once we have the paid by the hour contract, we can still log our hours using the upwork downloadable app while communicating with our client through other non-upwork applications, such as skype? 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 7

Hi Uzair,

 

1. Upwork does not record or listen to any video/voice calls that you and the client will have on Upwork.

2. You can track your time until an hourly contract is closed or paused. Once the contract is closed or paused, you will not be able to log any additional hours.

3. Once an official contract is formed you and your client can use your preferred method of communication. Communicating outside of Upwork before you`re hired on an official contract is a violation of our TOS.

 

I would also suggest to check out our resources Here and learn more about getting started on Upwork. Thank you.


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Active Member
Uzair H Member Since: Oct 13, 2020
6 of 7

thank you for answering my question. i have one more please.

are the conversations recoreded?

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Community Guru
Preston H Member Since: Nov 24, 2014
7 of 7

re: "...want to know if Upwork listens in on audio/video communications between clients and freelancers?"

 

I think it would be cool if my conversations were listened to. I know my discussions about database design would be fascinating for any listener.

 

But I know that Upwork doesn't listen to the calls.