Does using the Call feature in Messages require installing software

[Amy D]

I'm scheduled for my first interview on Friday, and I'm trying to determine the following:

1. If using the call or video feature in the Messages portion of the site requires installing software locally on my PC

2. If so, can I install it ahead of time without possibly accidentally calling a client.  I don't want to click the phone icon in my messages and accidentally start pinging my prospective client.

Thanks in advance!

Amy

[Avery O · Accepted solution]

Hi Amy, 

You do not need to install any software to use the call and video-chat feature on your Upwork account. It should load as a new window when you click on the phone/video button.

[Virginia F]

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@Amy D wrote:

I'm scheduled for my first interview on Friday, and I'm trying to determine the following:

1. If using the call or video feature in the Messages portion of the site requires installing software locally on my PC

2. If so, can I install it ahead of time without possibly accidentally calling a client.  I don't want to click the phone icon in my messages and accidentally start pinging my prospective client.

Thanks in advance!

Amy

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Amy ... you might want to do a forum search for the many threads that state how this feature really works (apparently, not very well).

[Pat M]

Amy, you may seriously wish to consider another method.  Everything I can remember reading regarding it has been negative as Virginia references. 

Of course you definitely want to begin in a positive manner with the potential client.  Another method may have a far better chance of accomplishing such. 

[Preston H]

Amy:

Let's put it this way:

If you buy tickets regularly, and you USUALLY WIN...

...Then you are the type of person who should try to use Upwork's built-in call or video feature.

[Amy D]

Thanks everyone, I think I'll be prepared to use a different method...