Earning

[sohailtariq091]

I have completed my contract and ended itself after many days upwork refund automatically to my client . Before end i try to infor my client but he was not on platform. Why my is automatically refunded to client?

[prestonhunter]

Sohail:
Based on the screenshot, it looks like you had an hourly contract and the earnings from that contract ($22.50) were refunded back to the client.

From what I saw, it looks like Upwork wasn't able to charge the client's credit card. So the money was never actually obtained from the client.

It appears that your hours were NOT covered by Upwork Payment Protection.

Had you qualified Upwork Payment Protection, Upwork would have paid you this money out of their own pocket.

Were you using manual time instead of the desktop time-tracker?

[sohailtariq091]

So what i can do for this? I need this

[prestonhunter]

re: "So what i can do for this?"

You will not receive this money.

You should learn from your mistake and not make the same mistake again in the future.

Why didn't you use the desktop time-tracker for this job?

[JoanneP]

Hi Sohail,

I checked, and I can confirm that our team reached out to your client already regarding your contract. I also checked that you have submitted a ticket to our team regarding this concern. One of our team members will update your ticket and assist you further.