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Email verification failed!

Active Member
George L Member Since: Feb 1, 2018
1 of 130

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

Community Guru
Jo-An B Member Since: Aug 2, 2016
2 of 130

Hi George,

Thanks for reaching out. What are the errors that you are getting when clicking the verification link? Please make sure that there's no extra spaces, commas or other puctuations when typing in your email address. Let us know if you this still persist so we can assist you further.

~ Jo-An

Untitled
Active Member
George L Member Since: Feb 1, 2018
3 of 130

Hi, I think i wrote the error message.
The link opens a page with the message

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

Active Member
George L Member Since: Feb 1, 2018
4 of 130

If it helps the verification link inside the email doesn't look fine, it contains two characters ~~. It's like .../token/~~...
But anytime i request a new verification email the link is the same so i don't know what to do.

Community Guru
Jo-An B Member Since: Aug 2, 2016
5 of 130

Hi George,

One of our team member will get in touch about your concern. Please bear with us. Thanks.

~ Jo-An

Untitled
Active Member
Waqas S Member Since: Apr 13, 2018
6 of 130

i am also having the same issue , each time i get a verification email and when i click on the link , i get this every time ... whats wrong , please resolve the issue

Thanks

Community Guru
Nina K Member Since: Nov 29, 2017
7 of 130

Hi Waqas,

We'll have a member of the team reach out to assist you with this error very shortly, thanks!

~Nina
Active Member
Bianca A Member Since: Jul 23, 2018
8 of 130

Hello Nina,

 

I was wondering if you can help me as well with this. I'm having the same error when I'm trying to verify my account.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 130

Hi Bianca,

 

One of our team members will reach out to you directly and assist you further, thank you!

~ Bojan
Untitled
Active Member
Letícia S Member Since: Sep 8, 2018
10 of 130

Hello, there

 

I'm having the same problem here. I tried several days later and the failure still happens.

Can you take a look at this, please?

My e-mail signed is **Edited for Community Guidelines**

 

Best regards,

Letícia

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