Solved: Email verification failed! - Page 12

grglaz · ‎02-03-2018

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

Thanks

AndreaG · ‎12-02-2022

Hi Muhammad,

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~Andrea

View solution in original post

JoanneP · ‎02-14-2024

Hi Hafsa,

Thanks for reaching out! I will go ahead and check this with our team, and we will provide an update once we have more information.

Update:

Thank you for patiently waiting, Hafsa!

I checked with the team and it looks like they already reached out to you previously about your account status. You can access the ticket here. It appears that you failed to respond to the ticket as they requested. Please know that I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

e8851a05 · ‎02-14-2024

Thankyou will be waiting to hear back

e8851a05 · ‎02-15-2024

Hello Joanne,
I have another professional account. Its not this one i need access to.
If you want i can share the email associated with that too

a1fa5993 · ‎04-10-2024

Hi! I am unable to log into my account because I am trying to reset my password, but after numerous attempts, I am still not getting the email. I have no idea what my password is so please help me out! This is not the account I usually use.

ArjayM · ‎04-10-2024

Hi Haley,

I see that you've successfully verified your email address and were able to log in. Looks like you're all set. Please let us know if you need further assistance.

~ Arjay

54c4623d · ‎02-13-2024

I've been trying for a week. I did not receive the verification email. I checked the Spam. How can you help me?

NikolaS · ‎02-13-2024

Hi Hazal,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola