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e98bc49e
Member

Emailing a ticket

Hi there,

 

I'm new to upwork and trying to contact customer support directly regarding a few specific questions for a job we're trying to post. Nothing within the community answers the specifics, given the particularities of the questions. 

 

Each time I have tried to set up an email ticket using the support section, the option to email is greyed out and can not be clicked. Only the ask community option is clickable, and as mentioned, this does not help us.

 

Any guidance would be greatly appreciated.


Thanks,
Nikhil

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi Nikhil,

 

We'll reach out to you directly about your issue and also check on the issue with your support access.

 

Thanks for checking with us.

~ Valeria
Upwork

View solution in original post

4 REPLIES 4
kochubei_valeria
Community Manager
Community Manager

Hi Nikhil,

 

We'll reach out to you directly about your issue and also check on the issue with your support access.

 

Thanks for checking with us.

~ Valeria
Upwork

Hi Valeria,

 

Many thanks for your help!

 

Best,

Nikhil

Hi Valeria,

 

I am also having this same issue with not being able to contact a support representative. Could someone please contact me so it can be resovled?

 

Thank you

Hi Megan,

I've requested that one of our agents reach out to you directly to help assist you in verifiying your location, as I see on your account that you've not been able to successfully complete the process.

~Nina
Learning Paths