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Reopen closed account

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Active Member
June B Member Since: Oct 4, 2018
91 of 181

Good morning.

 

I accidentally closed my account and need to reopen it.  I couldn't leave a message without creating a new one.  Can someone help me?

 

Thank you.

June B.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
92 of 181

Hi June,

 

Our team will reach out to you via ticket where you can share your account details with us so that we can assist you further. After this I would strongly advise you to close your new account, having more than one account is a serious violation of our TOS. Thank you.


Untitled
Active Member
June B Member Since: Oct 4, 2018
93 of 181
Good morning, again.

Thank you for the update. If I could submit a ticket without having an
account, I wouldn't have created a new one. I will be sure to close it as
soon as my other account is open again.

Thank you again.
June
Active Member
June B Member Since: Oct 4, 2018
94 of 181

Hello!

 

I haven't heard from Customer Service.  Is there a direct number or email or person I could message?

 

Thank you.

June

Moderator
Avery O Moderator Member Since: Nov 23, 2015
95 of 181

Hi June, 

I checked your account and it looks like the old one has been restored, and the new one closed. If there's anything I can assist you with, let me know!


-Avery
Untitled
Active Member
Rosaia S Member Since: Nov 10, 2018
96 of 181

Hi,

I would like to reopen my account, l have had to creat this account here, so l can send in a request, once my first account is reopened. Will close the account.

Can you please help me.

 

regards

Rosaia

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
97 of 181

Hi Rosaia,

 

Please send me a PM with your closed account's email or userID. Thank you!


-Joanne
Untitled
Active Member
Rosaia S Member Since: Nov 10, 2018
98 of 181

Hi
My account details are

**Edited for Community Guidelines**

Kind regards
Rosaia

Community Guru
Jo-An B Member Since: Aug 2, 2016
99 of 181

Hi Rosaia,

We followed up with the team and they will update you directly via a support ticket regarding the status of your account.

~ Jo-An

Untitled
Active Member
Dana C Member Since: Aug 2, 2019
100 of 181

I didn't understand what I was doing and closed my account. I would like my old account reopened and this one deleted please.

The old one was **Edited for community guidelines**

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