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Re: Emails is associated with an inactive account

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
51 of 1,341

Hi Muhammad Rizwan,

 

Could you please click on my name and send me a PM with the email address you're referring to. I'll check that for you and advise you accordingly.

 

Thank you.

 

~ Bojan
Upwork
33b58e1e
Active Member
Dani D Member Since: May 23, 2019
52 of 1,341

Hello. My manager is having the same issue. Can someone assist please?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
53 of 1,341

Hi Dani,

 

Thanks for reaching out to us. Unfortunately, we are unable to discuss details of another user's account with you for privacy reasons. We hope you understand.

 

Thank you.

~ Aleksandar
Upwork
devanshi_m280289
Active Member
Devanshi M Member Since: Jun 20, 2019
54 of 1,341

Hi,

I accidently closed my account, and now I am not able to login again. When I try to create new account with same email id it says:

This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

Please help to solve this. I cant find any support email id. Also, there is no way I can PM you, it says I dont have enough permission. Please help to create or reopen my account again.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
55 of 1,341

Hi Devanshi,

 

Please click on my name and send me a PM with more information about your request, including a username and email address of the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
wil-entena
Active Member
Wilmer E Member Since: Jul 1, 2019
56 of 1,341

Hi Bojan..i also have inactive account email that I wanted to use..i tried to send you PM but i cannot send because i don't have enough privileges..hope you can help me..thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
57 of 1,341

Hi Wilmer,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork
db56eb2a
Active Member
Faezeh F Member Since: Jul 5, 2019
58 of 1,341

Hi,

 

I am a freelancer and also secretor of another freelancer named Hadi (**Edited for Community Guidelines**). I was working on preparing his account and I made some mistake and I had to close it to change the username and other corrections. Would you please help me open his account? his email address is "**Edited for Community Guidelines**" and now is said that it is associated with inactive account. 

nyrrielatienza
Community Guru
Riri A Member Since: Jul 21, 2018
59 of 1,341

Hi Faezeh,

 

Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else

~ Riri
imranaslam03
Active Member
Muhammad Imran A Member Since: Jul 10, 2019
60 of 1,341

I have a same issue with my account. **Edited for community guidelines**

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