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Re: Emails is associated with an inactive account

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
41 of 376

Hi Abdul,

 

Thanks for reaching out to us. Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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Active Member
Hadj Ayoub M Member Since: May 19, 2019
42 of 376

  Hi there again Mr. Goran, I've got an other issue with my account; after Ms. Alisha reinstated my account I still can't change my location neither submit my application, I've contacted her but I still didn't get an aswer.

  And about sending you a PM, I did click on your name but nothing happened, if you'd explain to me how to do that I'd be appreciated.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
43 of 376

Hi Hadj, 


I'm sorry for the delay in our reply. We checked your account and can see that a member of another team has reached out to you through Ticket # 25640773. Please respond on the ticket thread to resolve your issue. 


-Avery
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Active Member
Ankit P Member Since: May 19, 2019
44 of 376

Hie, I am having the same issue, can you help me to solve this??

 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
45 of 376

Hi Ankit,

 

Could you please send me a PM with your username and email address of the account you need help with. I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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Active Member
Muhammad Rizwan H Member Since: Jul 2, 2018
46 of 376

Hi, Some I know is trying to log in using their email, but they are unable to do so and are getting a message stating: "This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address". I am posting this on their behalf. Any help from the Upwork Support will be highly appreciated. Thank you.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
47 of 376

Hi Muhammad Rizwan,

 

Could you please click on my name and send me a PM with the email address you're referring to. I'll check that for you and advise you accordingly.

 

Thank you.

 

~ Bojan
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Active Member
Dani D Member Since: May 23, 2019
48 of 376

Hello. My manager is having the same issue. Can someone assist please?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
49 of 376

Hi Dani,

 

Thanks for reaching out to us. Unfortunately, we are unable to discuss details of another user's account with you for privacy reasons. We hope you understand.

 

Thank you.

~ Aleksandar
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Active Member
Devanshi M Member Since: Jun 20, 2019
50 of 376

Hi,

I accidently closed my account, and now I am not able to login again. When I try to create new account with same email id it says:

This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

Please help to solve this. I cant find any support email id. Also, there is no way I can PM you, it says I dont have enough permission. Please help to create or reopen my account again.

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