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Re: Emails is associated with an inactive account

arahan666
Active Member
Sumi S Member Since: Sep 13, 2019
71 of 1,240

**Edited for Community Guidelines** is not my account. The account is associated with**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
72 of 1,240

Hi Sumi,

 

I will send you a PM with more details, thank you.


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6b549b63
Active Member
T A Member Since: Sep 14, 2019
73 of 1,240

I created an account with **Edited for Community Guidelines** and then closed it. Now, If I want to signup again using this email, I get the message that the email is associated with an inactive account. How do I get my email address unblocked by UPwork. I can't find any customer support email address, Its very rare to find an opportunity to type your query here in community. Waiting for your kind assistance.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
74 of 1,240

Hi T,

 

You can only have one Upwork account.  If you would like to use the same email address, we can go ahead and reinstate the account you closed. However, if you prefer to have a new account, you will need to have a new email address. Thanks!


-Joanne
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f760b0a9
Active Member
Lucky M Member Since: Aug 5, 2020
75 of 1,240

Hi, I accidentally closed my account. Is it possible to reopen it

 
  
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
76 of 1,240

Hi Lucky,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your closed account. Thank you.


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mds8881
Active Member
Mona K Member Since: Jun 1, 2019
77 of 1,240

I have the same issue!  I tried to contact one of the upwork reps on this chain, but I think I'll need an invitation to start the conversation to fix my inactive email.

Many thanks!

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
78 of 1,240

Hi Mona,

 

Thanks for reaching out to us. Could you please send me a PM with your old email address so that I can assist you further?

 

Thank you.

~ Aleksandar
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mds8881
Active Member
Mona K Member Since: Jun 1, 2019
79 of 1,240

Hey there!

The old email address is **Edited for Community Guidelines**

Many thanks,
Mona

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
80 of 1,240

Hi Mona,

 

Unfortunately you won't be able to use your email on your new account since it's already is associated with another account. If you have any additional questions let me know, thank you.


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