Emails is associated with an inactive account

[Sumi S]

**Edited for Community Guidelines** is not my account. The account is associated with**Edited for Community Guidelines**

[Goran V]

Hi Sumi,

I will send you a PM with more details, thank you.

[T A]

I created an account with **Edited for Community Guidelines** and then closed it. Now, If I want to signup again using this email, I get the message that the email is associated with an inactive account. How do I get my email address unblocked by UPwork. I can't find any customer support email address, Its very rare to find an opportunity to type your query here in community. Waiting for your kind assistance.

[Joanne Marie P]

Hi T,

You can only have one Upwork account.  If you would like to use the same email address, we can go ahead and reinstate the account you closed. However, if you prefer to have a new account, you will need to have a new email address. Thanks!

[Lucky M]

Hi, I accidentally closed my account. Is it possible to reopen it

[Goran V]

Hi Lucky,

Our team will reach out to you via ticket as soon as possible and will assist you further with your closed account. Thank you.

[Mona K]

I have the same issue!  I tried to contact one of the upwork reps on this chain, but I think I'll need an invitation to start the conversation to fix my inactive email.

Many thanks!

[Aleksandar D]

Hi Mona,

Thanks for reaching out to us. Could you please send me a PM with your old email address so that I can assist you further?

Thank you.

[Mona K]

Hey there!

The old email address is **Edited for Community Guidelines**

Many thanks,
Mona

[Goran V]

Hi Mona,

Unfortunately you won't be able to use your email on your new account since it's already is associated with another account. If you have any additional questions let me know, thank you.