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Keep only one business account and phone verification problem

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
391 of 1,081

Hi Ash,

 

Please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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Active Member
Joseph T Member Since: Oct 11, 2019
392 of 1,081

I have two freelance accounts for 2 different emails, and I can not use phone verify (for both of them).

 

how can I cancel the old one?

Why both of them give me "Phone number already use, try another phone number"?

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Community Guru
Preston H Member Since: Nov 24, 2014
393 of 1,081

You're doing the right thing to consolidate your accounts. As you may already know, it is a serious violation of Upwork ToS for a freelancer to have multiple accounts.

 

There is no button or user interface tool to accomplish this task, however. You will need to work directly with Upwork Customer Support to consolidate your two accounts.

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Community Guru
Petra R Member Since: Aug 3, 2011
394 of 1,081

Preston H wrote:

You're doing the right thing to consolidate your accounts.

You will need to work directly with Upwork Customer Support to consolidate your two accounts.


There is no such thing as "consolidating" two accounts. All there is is getting one closed without both getting suspended.

 

You know this fully well.

 

Why do you deceive the OP like that?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
395 of 1,081

Hi Joseph,

 

Please be reminded that Upwork does not allow users to have multiple accounts. Please send me a PM with a username and email address of your second account and I'll advise you accordingly.

 

Thank you!


~ Bojan
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Mike M Member Since: Oct 14, 2019
396 of 1,081

I signed up for upwork a while back but did not complete my profile at that time. I tried to finish it today, but when it tried to verify my cell phone number, it said that it was already in use. Yeah, by me. Now I can't post my profile that I worked on. is there a human who can answer a question in real time?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
397 of 1,081

Hi Mike,

 

Please send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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Active Member
Parth M Member Since: Oct 13, 2019
398 of 1,081
 
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Joanne Marie P Moderator Member Since: Nov 26, 2017
399 of 1,081

Hi Parth,

 

Are you referring to a different account? Please send me a DM with more information so I can assist you. You can PM me by clicking on my name, thanks!


-Joanne
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Parth M Member Since: Oct 13, 2019
400 of 1,081

I am referring to a different account. I sent you information via DM this sunday. Please provide assistence.