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Phone number associated with another account

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
581 of 688

Hi Josue,

 

Could you please click on my name and send me a PM with more information about the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Josue A Member Since: Feb 26, 2020
582 of 688

Hi, I closed a client account but now I can't access my freelance account. can you help me with that?

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Damien D Member Since: Jan 19, 2020
583 of 688
Hello,

I had an upwork account last year and I believe I may have closed it. I tried logging in again and my email was not recognized but my phone number was associated with another account. Is it possible someone edited my information and is using my number? Or is the old account interfering with my attempts to create a new one? I would like to restore the old account if possible.
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Janelle H Member Since: Feb 26, 2020
584 of 688

Hi! I have the same problem. Did anyone ever respond to you?

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Alexey V Member Since: Feb 26, 2020
585 of 688

Hello,

 

I get this error message "Oops! Username is incorrect when I try to Sing In. Looks like my account was deleted. Can you please help me to restore it and grant the access to it?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
586 of 688

Hi Alexey, 

 

Please click on my name and send me a PM with more information about the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

 

 

~ Bojan
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Diane S Member Since: Mar 4, 2020
587 of 688

I have an account with Upwork that I no longer have access to that email. I'm setting up a new profile and the system is saying my phone number is already associated with another account; how do I fix this?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
588 of 688

Hi Diane,

 

Please be reminded that Upwork does not allow users to have multiple accounts.  Could you please click on my name and send me a PM with more information about your second account, including a username and email address of it? I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Active Member
Aaron B Member Since: Mar 5, 2020
589 of 688

I can't complete creating my account because my phone number is being used by another account. I'm also noticing that I have credentials saved to my computer for another account. I remeber creating an account a while ago. I'm afraid this account was compromised because the recovery email is not one that I recognize at all. Please let me know how we can get this fixed. Thanks!

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
590 of 688

Hi Aaron,

 

Could you please click on my name and send me a PM with more information about your other account. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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